Privacy policy
Effective Date: 23rd June, 2025
MC Food Service – www.mcfoodservice.co.uk
MC Food Service (“we”, “us”, or “our”) respects your privacy and is committed to ensuring the confidentiality, integrity, and security of your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Personal Data We Collect:
We may process the following categories of personal data:
- Identification Data – Name, business name
- Contact Data – Email address, telephone number, billing and shipping address
- Transactional Data – Order history, payment method (note: card details are processed by third-party gateways and not stored by us)
- Technical Data – IP address, browser type, device identifiers, and interaction data (via cookies and analytics tools)
- Communication Data – Any messages or correspondence sent to us
Lawful Basis for Processing:
We process your data under the following legal bases:
- Contractual necessity – To process and fulfil your orders
- Legitimate interests – To operate and improve our website and services
- Legal obligation – To comply with tax, accounting, and regulatory requirements
- Consent – For specific marketing or non-essential cookies (where applicable)
How We Use Your Data:
Your data is used to:
- Fulfil orders and provide transactional communications
- Facilitate customer service and support requests
- Improve our platform functionality and user experience
- Perform internal analytics and fraud prevention
- Satisfy our legal and compliance obligations
Data Security:
We implement industry-standard security measures, including SSL encryption, access controls, and secure data hosting on Shopify’s PCI DSS-compliant infrastructure. Payment data is processed securely via third-party providers such as Shopify Payments and PayPal.
Data Retention:
We retain your personal data only as long as necessary to fulfil contractual, legal, and accounting obligations. Typically, financial data is retained for a minimum of 6 years as per HMRC requirements.
Data Sharing and Transfers:
Your data may be shared with:
- Service providers (e.g. payment processors, courier services, analytics platforms)
- Shopify and its approved apps, in accordance with their privacy terms
- Legal or regulatory authorities, where disclosure is required by law
We do not sell or commercially distribute your personal data.
Where data is transferred outside the UK or EEA, appropriate safeguards such as Standard Contractual Clauses (SCCs) are in place.
Your Rights:
As a data subject, you have the right to:
Access your personal data (Subject Access Request)
- Rectify inaccurate or incomplete data
- Request erasure (‘right to be forgotten’)
- Restrict or object to certain processing activities
- Data portability (in structured, machine-readable format)
Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any rights, contact us at info@mcfoodservice.co.uk.
Cookies:
We use cookies and tracking technologies for essential functionality, analytics, and advertising. You may disable non-essential cookies via your browser settings or cookie consent banner.
Policy Updates:
We reserve the right to amend this policy from time to time to reflect legal or operational changes. The latest version will always be available on this page.